Further to our previous email ‘PAI Changes Announcement’ dated 31st January 2022, we would like to inform you of the changes we have made.
These will come into effect as of 1st August 2022.

The latest changes we are making relate to international calls. If you dial from a UK line to an international number (previously this has been only European destinations) and you display an international CLI, you will need to pay a surcharge. If the CLI belongs to the same destination country, this has one cost. If the CLI belongs to a different country, the surcharge is more expensive.

There are 2 new columns added to the end of the CDRs and a sample and guide can be found below.

• You can run a report to identify which customers need adjustments made.
  If your customer does not display a UK number when making a call from their hosted handset to any UK destination and they don’t have a valid CLI number, you can find this out by going to Reports > Customers – PAI on the portal where you will find a list. The list displays the customers that must purchase a UK Ofcom registered number in order to comply with the latest PAI regulations.
  The customers must also ensure they have entered an Emergency Address for the location by going to Features > Numbers and selecting the relevant number.

• You are also able to make changes under Reports > Customers – PAI by selecting in the drop-down menu option you require. From here, you are able to make the relevant changes on this page.

  Please be aware that if you try to make an outbound call with an invalid CLI, you or your customers will hear the following message; “It is not possible to connect your call due to displaying an invalid caller display number. Please contact your service provider.”

• You can run a report to identify which customers need adjustments made.
  If your customer does not display a UK number when making a call from their hosted handset to any UK destination and they don’t have a valid CLI number, you can find this out by going to Reports > Customers – PAI on the portal where you will find a list. The list displays the customers that must purchase a UK Ofcom registered number in order to comply with the latest PAI regulations.
  The customers must also ensure they have entered an Emergency Address for the location by going to Features > Numbers and selecting the relevant number.

• You are also able to make changes under Reports > Customers – PAI by selecting in the drop-down menu option you require. From here, you are able to make the relevant changes on this page.

  Please be aware that if you try to make an outbound call with an invalid CLI, you or your customers will hear the following message; “It is not possible to connect your call due to displaying an invalid caller display number. Please contact your service provider.”

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