The current climate, combined with continuous advances in technology, has prompted new and exciting ways of working and conversing. Employees and consumers demand greater choice in a way that is fast, familiar and meaningful through popular platforms like WhatsApp.

A mobile-first approach can literally transform a business and we are passionate about helping our Partners realise their own potential through powerful solutions. We are committed to continually searching for the most innovative products to keep up with trends and ensure our Partners stay ahead of the game.

Supporting employees to communicate across multiple platforms provides them with the tools for productive collaboration and the ability to deliver enhanced customer service. Meanwhile, our solutions provide management with visibility, reporting capabilities and the assurance of security and compliance.

Increasingly consumers are demanding companies be more accessible, more present and more personal. Whatex focuses on utilising smart technology and artificial intelligence to automate processes where possible, enabling employees to do what they do best – providing the personal touch.

Whatex delivers fully managed, GDPR compliant, and centralised WhatsApp messaging solutions and does things in WhatsApp you never thought were possible.

Connection

• Connecting to the WhatsApp API messaging ecosystem. 
• Enabling customers to initiate messaging chats via websites, forms, social media and QR codes. 
• Easily managing communications at scale.

Collaboration

• Shared messaging inboxes for team visibility.
• Permission-based access to work communications with the ability to assign to individuals and teams and tag for broadcast marketing.
• Media-rich to send and receive documents, images, URL’s and videos

Innovation

• Combining the latest products to create the most effective, innovative solutions
• Recognising new trends and understanding the evolution of customer preferences
• Using technology to tackle the challenges that new ways of working present.

Integration

• Integrating into existing systems and streamlining processes.
• Recording WhatsApp messages directly into CRM systems for wider visibility.
• Professionally handling unanswered calls to reduce call abandonment

Automation

• Pre-qualify enquiries using bots
• Capturing leads and routing to the relevant teams for rapid handling. Sustaining a presence and high level of customer service out of hours.
• Real-time response in WhatsApp to 3rd party portal mail leads.

Why not WhatsApp us by clicking the logo down there in the bottom left to find out more about how you and your customers can benefit from Whatex and WhatsApp-integrated technology?

Check out more of what Whatex has to offer on our site under products or at www.whatex.app