Valid from 1st May 2018
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
For the purpose of the Data Protection Act 1998 and from 25th May 2018, the General Data Protection Regulation (together being the “Data Protection Laws”) the data controller is Nationwide Telephone Assistance Ltd.
What information do we collect?
We may collect, store, and use the following kinds of personal data:
• information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit, and number of page views);
• information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
• information that you provide to us for the purpose of registering with us;
• information that you provide to us for the purpose of subscribing to our website services, email notifications, and/or newsletters;
• any other information that you choose to send to us.
A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser.
Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
Using your personal data
We may use your personal information to:
• administer the website;
• improve your browsing experience by personalising the website;
• enable your use of the services available on the website;
• send to you goods purchased via the website, and supply to you services purchased via the website;
• send statements and invoices to you, and collect payments from you;
• send you general (non-marketing) commercial communications;
• send you email notifications which you have specifically requested;
• send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
• provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
• deal with enquiries and complaints made by or about you relating to the website; and
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
All our website financial transactions are handled through our payment services providers, Paypal, and Sagepay. You should only provide your personal information to Paypal or Sagepay after reviewing their privacy policies (available at paypal.com and sagepay.co.uk). We will share information with Paypal and Sagepay only to the extent necessary for the purposes of processing payments you make via our website.
We shall only use your Personal Data for the purposes mentioned above and this data will only be held with us for as long as necessary. This will vary according to the type of data being held. This includes any contracts, invoices, and personal contact information.
For a list of current suppliers with whom we may share your information, please contact us with a Subject Access Request under your Right of Access.
In addition, we may disclose information about you:
• to the extent that we are required to do so by law;
• in connection with any legal proceedings or prospective legal proceedings;
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee for the administrative costs of complying with the request.
Any data held shall be processed fairly and lawfully and in accordance with the rights of data subjects under the Act. You have the right, upon written request, to be told what personal data about you is being processed. We are not obliged to supply this information unless you make a written request and for such requests, a fee will be payable.
You may instruct us not to process your personal data for marketing purposes by email at any time, or simply using the unsubscribe link at the bottom of any marketing emails. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes). You have the right to complain at any time to the Data Protection Authorities by visiting https://ico.org.uk/concerns/ or by calling 0303 123 1113.
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Nationwide Telephone Assistance Ltd
Ivy Lodge Farm
Ivy Lodge Farm
The data controller responsible for our website is Nationwide Telephone Assistance Ltd. Our data protection registration number is Z1862100.